Privacy Policy

1. Privacy and Security

At Packtrue, we respect the privacy of our customers, website visitors, and business partners. We are committed to protecting personal information and handling it responsibly in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what information we collect, how we use it, when we may share it and the steps we take to protect it when you visit our website, https://packtrue.co.uk/, request a quotation or contact our team.

We do not sell personal information to third parties. We only share information where necessary to provide our services, fulfil your requests, meet legal obligations or for other purposes explained in this policy.

2. Information We Collect

Packtrue may collect personal information when you visit our website, submit a contact form, request a quotation, communicate with our team or place an order.

The information we collect may include:

Contact Information: Your name, email address, telephone number and business name.
Business Information: Your company details and information about your packaging requirements.
Order Information: Your product specifications, packaging dimensions, quantities, artwork, design preferences, delivery details and order history.
Communication Information: Messages, enquiries, feedback and other information you provide when communicating with us.
Technical Information: Your IP address, browser type, device information, pages visited and other website usage information, where collected through our website or related technologies.

We only collect information that is reasonably necessary for the purposes described in this policy.

3. How We Use Your Information

We use the information we collect to operate our website, respond to enquiries and provide our packaging services.

Your information may be used to:

Respond to enquiries and quotation requests.
Prepare quotes based on your packaging specifications.
Discuss product requirements, artwork, materials and printing options.
Process and manage customer orders.
Arrange production, packaging and delivery.
Communicate updates about your order or requested services.
Provide customer support and resolve issues.
Improve our website, services and customer experience.
Send marketing communications where we have the appropriate permission or another lawful basis.
Comply with applicable legal, regulatory and accounting requirements.

We will not use your personal information for purposes that are incompatible with those described in this policy without an appropriate legal basis.

4. Contact Forms and Quotation Requests

When you submit a contact form or request a quotation through our website, we may ask for details such as your name, email address, telephone number, company name, and packaging requirements.

We use this information to understand your needs, prepare a suitable quotation and contact you regarding your enquiry.

Providing certain information may be necessary for us to respond to your request. If you choose not to provide the required details, we may be unable to provide a quotation or respond fully to your enquiry.

We retain enquiry information only for as long as reasonably necessary for the relevant business purpose, subject to applicable legal requirements.

5. Orders and Customer Information

When you place an order with Packtrue, we may collect the information needed to manage your purchase and deliver the requested packaging products.

This may include your contact details, billing and delivery addresses, product specifications, approved artwork, order quantities and payment-related information where applicable.

We use this information to confirm order details, coordinate production, manage payments where applicable, arrange delivery and provide customer support.

If you contact us about an existing order, we may use the information already held about that order to identify your purchase and resolve your enquiry.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, understand website usage and improve the visitor experience.

Cookies are small text files stored on your device by a website. Depending on their purpose, they may help a website remember preferences, maintain functionality or collect information about how visitors interact with its pages.

Cookies may include:

Essential Cookies: Help provide core website functionality and security.
Analytics Cookies: Help us understand website traffic and visitor behaviour, where these tools are used.
Preference Cookies: Remember selected settings or preferences, where available.
Marketing Cookies: Help measure or personalise advertising, if such technologies are used.

Where required by law, we will obtain your consent before placing non-essential cookies on your device. You may be able to manage your preferences through our cookie settings or your browser settings.

Disabling certain cookies may affect some website features.

7. Log Files and Website Analytics

Like many websites, Packtrue may collect technical information through server logs, analytics tools or similar technologies.

This information may include IP addresses, browser types, operating systems, referring pages, pages visited, dates and times of visits and general website interaction data.

We may use this information to monitor website performance, identify technical issues, understand visitor activity, maintain website security and improve our online services.

Where possible, we use aggregated or anonymised information for statistical analysis. Where technical information identifies an individual or qualifies as personal data, we handle it in accordance with applicable data protection laws.

8. Communications from Packtrue

Customer Service and Order Updates

We may contact you by email or telephone to respond to your enquiries, discuss quotations, confirm packaging specifications, provide order updates or address issues relating to our services.

These communications are intended to support your enquiry or existing business relationship.

Marketing Communications

Where permitted by applicable law, we may send information about our packaging products, services, company updates or special offers.

You can opt out of marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending essential messages relating to an enquiry, quotation, order or other existing business matter.

9. Sharing Information with Third Parties

Packtrue does not sell or rent customer personal information to third parties.

We may share relevant information with trusted third parties when necessary to provide our services or operate our business. These parties may include:

Manufacturing and Printing Partners: Relevant packaging specifications, artwork and order details may be shared where external suppliers help produce your packaging.
Delivery and Shipping Providers: Names, delivery addresses, contact details and shipment information may be shared to arrange delivery.
Payment Service Providers: Relevant payment information may be processed by payment providers when payment services are used.
Website and IT Service Providers: Technical information may be processed by providers supporting our website, hosting, security and maintenance.
Professional Advisers and Authorities: Information may be disclosed where necessary for legal compliance, professional advice or the establishment, exercise or defence of legal claims.

We aim to share only the information necessary for the relevant purpose and take appropriate steps to ensure that third parties handle personal information securely and lawfully.

10. Legal Basis for Processing

Where UK GDPR applies, Packtrue processes personal information on an appropriate lawful basis, depending on the circumstances.

These bases may include:

Contract: Processing necessary to enter into or perform a contract with you.
Legitimate Interests: Processing necessary for legitimate business purposes, provided your rights and interests do not override those interests.
Consent: Processing based on your consent, where consent is required or used as the lawful basis.
Legal Obligations: Processing necessary to comply with applicable laws and regulations.

You may have the right to withdraw consent where processing relies on consent. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

11. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including responding to enquiries, managing orders, maintaining business records and meeting legal obligations.

Retention periods may vary depending on the type of information, the nature of our relationship with you, applicable legal requirements and whether the information is needed to resolve disputes or protect our legal interests.

When personal information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to applicable legal requirements.

12. Data Security

Packtrue takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include appropriate access controls, secure systems, restricted access to business information and suitable safeguards when working with service providers.

Access to personal information is limited to individuals who need it for legitimate business purposes.

Although we take reasonable steps to protect information, no method of transmitting or storing data online can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

13. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request the deletion of your personal information in certain circumstances.
Request the restriction of processing in certain circumstances.
Object to processing based on legitimate interests.
Request the transfer of certain personal information to you or another organisation, where applicable.
Withdraw consent where processing is based on consent.
Object to direct marketing at any time.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before responding to a request.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.

14. Third-Party Websites

Our website may contain links to third-party websites, platforms or services. These websites operate independently and may have their own privacy policies and data collection practices.

Packtrue is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policy of any third-party website before providing personal information.

This Privacy Policy applies to information collected through our website and our related interactions with you, as described above.

15. Business Transfers

If Packtrue undergoes a merger, acquisition, restructuring or sale of all or part of its business or assets, personal information may be transferred to the relevant parties where necessary and legally permitted.

Any such transfer will be handled in accordance with applicable data protection requirements. Where required, we will provide appropriate information or take other necessary steps to protect your rights.

16. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection laws. These steps may include relying on an adequacy decision or implementing appropriate safeguards where required.

17. Children’s Privacy

Our website and packaging services are intended primarily for businesses and adults. We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

18. Changes to This Privacy Policy

Packtrue may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers or applicable legal requirements.

Any revised version will be published on this page, together with an updated revision date.

Where required by law, we will provide additional notice or seek consent before making changes that require it.

We encourage visitors to review this page periodically to stay informed about how we handle personal information.

19. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or need further information about how we handle your personal information, please contact us.

Company: Packtrue

Website: https://packtrue.co.uk/

Email: sales@packtrue.co.uk

Telephone: +44 7951 910761

We will review your enquiry and respond in accordance with applicable data protection requirements.

Last Updated: 12 October 2026